Unity Connect runs support and sales for eight consumer brands across the UK and US. We cover email, chat, phone and social, blending expert human agents with AI to resolve faster and keep customers coming back. Now we run it for brands like yours.
Live support floor · Sheffield
8 brands · 2 regions
We take on the whole customer relationship, or just the parts you need. Fully managed, in your brand's voice, reporting back to you every week.
Email, live chat, phone, social and reviews handled in one queue, so a customer gets the same answer wherever they reach you.
AI resolves the routine questions instantly. Skilled agents pick up everything that needs judgement, empathy or a second look.
A team that sells as well as it supports, converting enquiries, recovering carts and following up leads with real conversations.
Coverage that follows the sun across two regions. Your customers never wait for morning, and neither does your revenue.
Subscriptions, returns, WISMO, couriers and refunds: we already know the DTC playbook, so onboarding is fast and mistakes are few.
Live dashboards, CSAT tracking and quality reviews. You always see what's happening, and what we're doing about it.
We're not a faceless call centre. Your customers talk to trained, in-house agents who learn your brand, and every conversation is measured, reviewed and coached.
Agents work from your playbook and macros, so replies sound like your brand, not a script.
We score conversations against a clear rubric and coach on what we find, so nothing slips through.
UK and US floors give you native-hours cover and a single, accountable point of contact.
Three steps from first call to a fully managed customer operation running in your name.
We learn your brand voice, policies and systems, then build your playbook and macros so agents sound exactly like you.
We plug into your helpdesk, phone and CRM. AI and agents launch together, and we watch every conversation closely.
Weekly reporting, quality reviews and coaching keep resolution fast, CSAT high and your cost per contact falling.
Across wellness, nutrition, beauty and skincare, we're the team customers talk to, every day, in two countries.
We're always looking for people who like solving problems and talking to humans. Current openings across our UK and US teams:
Tell us a little about your brand and we'll come back within one working day.