Privacy Policy

At Unity Connect, we are committed to protecting your privacy. This privacy statement explains what personal data we collect from you and how we use it.

Who are we?

Unity Connect provides outsourced customer experience and sales services to growing consumer brands across the UK and US. The company name is Unity Connect Ltd. The registered address is The Workstation, 15 Paternoster Row, Sheffield, S1 2BX, United Kingdom, and the company number is 13820821. To get in touch, please email office@unityconnect.co.uk.

When we deliver services on behalf of our client brands, we act as a data processor and handle personal data under the instructions of, and separate agreements with, those brands. This policy covers the personal data that Unity Connect Ltd collects as a data controller through this website.

Consent

Most of the pages on our website can be accessed without providing your personal information. However, where you have the option to provide your personal information through our site, the submission of your personal details means you consent to our use of this data as set out in this privacy policy.

Use of information

You will always have the opportunity to decline marketing information and updates before you submit your personal details to us. If you choose to receive marketing updates when submitting your personal information, we may contact you by post, telephone or email to provide details of services and updates that are deemed relevant to you. For this purpose, we may disclose your information to our agents and service providers. If you would like to withdraw consent to receive marketing updates or any other communications, please let us know.

This notice tells you what to expect when Unity Connect collects personal information. It applies to information we collect about:

• Visitors to our website
• People who submit an enquiry through our site
• People who apply for a role with us
• People who contact us

Information collection

Visitors to our website (analytics)

When someone visits unityconnect.co.uk, we may use third-party services, such as Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, in order to improve the overall website performance and user experience. This information is only processed in a way that is anonymous and does not identify anyone. We do not make, and do not allow these third-party service providers to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this and will explain what we intend to do with it.

Cookies

When you visit our website, our server may automatically record your IP address and the time and duration of your visit. For more detail on the cookies we use, please see our Cookie Policy.

Making an enquiry

When you complete the enquiry form on our site, we collect your name, company, email address, telephone number and the details of your message. We use this information solely to respond to and manage your enquiry.

Applying for a role

When you apply for a role through our careers page, we collect your name, email address, telephone number, the role you are applying for, any cover note, and any CV or supporting documents you upload. We use this information to assess and manage your application. Application documents are sent securely to our recruitment team by email and are not published or stored in any publicly accessible area of our website.

Contacting us

Where you contact us directly, we collect the details you provide, such as your name and email address, and store them for up to 2 years in order to manage your query.

What type of information is collected from you?

The personal information we collect might include your name, company, email address, IP address, telephone number, and any details contained in an enquiry or job application (including a CV).

What is the purpose of processing this information?

The purpose of collecting information is made clear to you at the point of collection. We process information on the basis of your consent and, where appropriate, our legitimate interests in operating and promoting our business and in responding to enquiries and applications.

Who do we share this information with?

Unity Connect will never sell your personal information for commercial purposes. However, Unity Connect does disclose personal data to trusted third parties, or allow third parties to access personal data, in order to help provide our services, such as our website hosting and email delivery providers.

Unity Connect may also provide personal data, where permitted, to prevent, investigate or respond to potential fraud or illegal conduct. Additionally, if a third party acquires all (or substantially all) of Unity Connect's business and/or assets, we may disclose your personal information to that third party in connection with the acquisition.

How long do we keep this data for?

We keep personal data collected for promotions and marketing for 2 years. We keep recruitment data for as long as necessary to consider your application and, where relevant, future opportunities, after which it is deleted. We keep business and finance records for as long as necessary to meet our legal obligations.

How do we keep your data secure?

To protect your personal information, we take reasonable precautions to seek to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Data submitted through our website is transmitted using the HTTPS protocol for secure communication over a computer network. Although no method of transmission over the internet or electronic storage is 100% secure, we follow generally accepted industry standards to protect the personal information submitted to us.

Your rights

Under the UK GDPR and the Data Protection Act 2018, you have rights as an individual which you can exercise in relation to the information we hold about you. These include the right to access your data, to have inaccurate data corrected, to have your data erased, to restrict or object to processing, and to data portability. To exercise any of these rights, please email office@unityconnect.co.uk.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances we use and/or disclose it.

Complaints or queries

We try to meet the highest standards when collecting and using personal information. We are happy to provide any additional information or explanation needed. If you are unhappy with how we have handled your personal data, you have the right to raise a complaint with the Information Commissioner's Office (ICO) at ico.org.uk/concerns.